About Us

Warranty Information | Return Policy | Ordering Terms | Limitation of Liability and Presumption

Quality Controls
Ever since our beginnings in 1962, Kobelt Manufacturing Limited has been committed to manufacturing the finest marine controls in the world. From our very first line of pneumatic controls, we've believed in the simple things - rugged construction, quality materials and prompt delivery to our customers.

International Leadership
Today, the technology has changed, but our commitment remains the same. From our innovations in electronic controls to our craftsmanship with bronze and stainless steel, our products span the oceans of the world to further our reputation as an international leader in maritime technology. Click here to see testimonials from people that love using Kobelt Steering and Controls.

Kobelt Manufacturing Ltd.

8238 129th Street,
Surrey, BC, Canada, V3W 0A6
phone: (604) 572-3935
E-Mail: sales@kobelt.com

Kobelt's 2 Year Warranty

When was the last time you got a 2 year warranty without paying extra?

Most Kobelt equipment comes with a conditional 2-year warranty that is the best in the industry. Strict quality control manufacturing and sturdy corrosion-resistant materials ensure trouble-free service above and beyond this generous warranty period.

Due to the nature of the Marine environment, our electronics carry a full 2 year warranty. All the Bronze and Stainless Steel components carry a 2-year warranty, and typically last 20 years or more.

If you want to return Kobelt equipment because you realize that you don't need it, please refer to our Return Policy page.

Warranty Period Details
The warranty period shall be defined as two (2) years on all propulsion control and steering components, two (2) years for electronics, and one (1) year on all disc brakes and other brake products with the exception of brake lining for which there is no warranty. The warranty period for products from another manufacturer, components or in whole, will not exceed the terms or conditions under which their warranty was originally extended to Kobelt.

Please contact Kobelt to see the standard terms of the warranty policy. e.g. Abuse and mis-use are not covered.

Limitation of Liability and Presumptions
In accordance with our policy of continual product improvement we reserve the right to amend the specification of any product without notification. All published data (e.g. clamping force tables) is based on calculations normally used by engineers and is therefore theoretical in nature.

We are not the surety for any other person. We believe that the distributors are good people. They are selling our products to their customers. In some cases, we may refer a potential customer to a distributor. Every relationship we have with our distributors is at arms length; we don’t control their actions, nor expect them to control our actions. We make recommendations for products and installation based on the knowledge provided to us. We trust that the distributors act properly for the needs of their customer. At no time are we taking any form of responsibility for the distributor or customer actions unless it is expressly declared by us in writing. We acknowledge that we live in a society of free people that have the ability to work with their free will and are responsible and liable for their actions. Any presumption that we would accept responsibility (and therefore liability) for a person’s actions is expressly denied by us. We build an excellent product and perform our due diligence in designing and manufacturing those products. We have declared a responsibility to warrant our products and have declared and documented that on our web-site. Any other assumption for liability beyond our warranty is a wrongful assumption. There might be jurisdictions that hold a company liable for more than the just warranty. This is a sign of the times where litigation is often used as an unjust enrichment for some people and a refusal to be personally responsible for their own due diligence during the purchase or use of a product. Many companies have sent technicians for training. Upon completion of training we would issue a certificate of completion. This means that the person has attended the training. This does not guarantee that they will perform perfectly in the field at some time in the future. We cannot possibly monitor all the activities of private persons. This is not possible and not our mandate. We endeavor to assist technicians to understand the technology that is employed in our products, and we trust that the technicians will use the knowledge to best of their ability in supporting their customer. A distributor's customer and our customers may return products to us for repair or inspection. If a distributor's customer is unsatisfied with the performance of a distributor, we are interested in assisting both parties in reaching a satisfactory outcome. Naturally, we cannot guarantee that a good outcome would arise between those two parties. We might recommend working with a different distributor, and may ask for your feedback on various other companies.

All electronic, pneumatic and mechanical components must be carefully checked during all stages of installation to ensure that the product is installed according to the manufacturer’s installation standards and recommendations.  When specifying components it is recommended to choose items with higher rated capacity to extend the life of the product.  For Example:  If your electronic control system requires an actuator with 100 inch pounds of torque, then you should select an actuator that is greater than the specified value to ensure it is not being utilized at its maximum on a continual basis.

Kobelt Disc Brakes should be selected to provide a minimum 20% - 30% safety margin.  Borderline installations are not approved by Kobelt.

The warranty is not extended to individual components purchased that are installed into separate steering or braking systems.  Any part which has been tampered with or altered in any way in our judgment, or has been subject to misuse, improper installation or negligence is under the liability of the installing distributor and/or end user. 

We are pleased to offer sales and some technical information about our products and installation knowledge. However, our information is based on the details provided by you. If some pertinent information is missing, we would not be aware of that, and would make suggestions based on what we received. Those suggestions could potentially be poor suggestions due to a lack of adequate information that was not forwarded to us.

Kobelt Return Policy

If you had a problem with the product, please refer to the warranty page. Warranty items are not treated the same as a product returned for credit. This page is for people that dont need the product anymore (e.g. changed their mind).

All claims for shipping shortages (i.e. "It wasn't in the box.") must be made within four days of delivery. Discrepancies (e.g. shipped the wrong piece) are treated the same as shortages.

If you received the goods and realize that you don't need it, then it can be returned following the guidelines and conditions for sending it to us (see below).

Naturally, the product should not be painted, damaged, and in some cases been installed/used. If we made it especially for you (custom-made), it cannot be returned since it will not be unuseable for anyone else.

If you didn't buy the product directly from Kobelt, you must contact the person you got it from and see what they are willing to do for you.

Return Policy Details

All products being returned for any reason must have prior approval and be marked with Returned Goods Authorization Number (RGA) issued by Kobelt Manufacturing. Please contact our customer service department for a copy of our return goods procedure. The RGA form is to be completed by the purchaser detailing the reason for the return with a copy of the invoice covering the original purchase from Kobelt (or an authorized distributor) and returned by fax to Kobelt. Goods cannot be returned 12 months after the date of invoice. A maximum of 10% of your annual purchases from Kobelt can be returned, providing the goods are undamaged, functional and have the new-look appearance.

All returns must be shipped frieght prepaid. For international shipments, unpaid brokerage and customs clearance charge will be deducted from the credit.

Kobelt Manufacturing reserves the right to withhold credit for the goods until they have passed inspection. All goods are subject to a 15% restocking charge to cover the costs of inspection and associated clerical work. Any items not found in good order will be reconditioned, and the cost for this will be reflected in the reduction of credit for that returned item. No credit will be allowed on items which are not regular stocking items, or were machined or manufactured to customers specifications.

Shipping Details

Please mark all packages with:
CANADIAN GOODS RETURNING
and indicate:
CREDIT or WARRANTY REPAIR

Click to enlarge for printing

ALL documentation and packaging from international shipments must state the Country of Origin: Canada. Failing to mark that on paperwork will cause unnecessary duties to be paid. That loss will be reflected on the credit.

Ordering Terms

1. Unless otherwise stated in writing, all prices quoted are in Canadaian dollars, F.O.B. our factory. Prices are exclusive of any applicable taxes.
2. Where possible, all shipments will be forwarded on a COLLECT BASIS. When special circumstances prevent shipment being forwarded collect, the customer will be billed for freight charges. All frieght charges are due and payable on receipt of invoice in the currency specificed.
3. Unless otherwise agreed to at the time the order is placed, all invoices are due and payable thirty (30) days from the date of invoice. Invoices unpaid on their due date (e.g. 30 days) are subject to interest charges of 24% per annum.
4. We endeavor to keep limited quantities of regular stock items available for rush shipments when required. However, customers are requested to place orders approximately 6 to 8 weeks in advance of requested shipping dates. This will ensure your delivery as scheduled and will eliminate unnecessary production costs. All orders requiring shipment within two business days will have a 5% reduction in discount allowed, unless the items are in stock at the time the order is placed. Orders requiring system drawings will also have a discount reduction.
5. Shipments requiring wooden crates will have extra charges for crating (to cover the cost of plywood).
6. When ordering, please use only KOBELT part numbers.
7. The minimum order size is $30.

Limitation of Liability and Presumptions

In accordance with our policy of continual product improvement we reserve the right to amend the specification of any product without notification. All published data (e.g. clamping force tables) is based on calculations normally used by engineers and is therefore theoretical in nature.

We are not the surety for any other person. We believe that the distributors are good people. They are selling our products to their customers. In some cases, we may refer a potential customer to a distributor. Every relationship we have with our distributors is at arms length; we don’t control their actions, nor expect them to control our actions. We make recommendations for products and installation based on the knowledge provided to us. We trust that the distributors act properly for the needs of their customer. At no time are we taking any form of responsibility for the distributor or customer actions unless it is expressly declared by us in writing. We acknowledge that we live in a society of free people that have the ability to work with their free will and are responsible and liable for their actions. Any presumption that we would accept responsibility (and therefore liability) for a person’s actions is expressly denied by us. We build an excellent product and perform our due diligence in designing and manufacturing those products. We have declared a responsibility to warrant our products and have declared and documented that on our web-site. Any other assumption for liability beyond our warranty is a wrongful assumption. There might be jurisdictions that hold a company liable for more than the just warranty. This is a sign of the times where litigation is often used as an unjust enrichment for some people and a refusal to be personally responsible for their own due diligence during the purchase or use of a product. Many companies have sent technicians for training. Upon completion of training we would issue a certificate of completion. This means that the person has attended the training. This does not guarantee that they will perform perfectly in the field at some time in the future. We cannot possibly monitor all the activities of private persons. This is not possible and not our mandate. We endeavor to assist technicians to understand the technology that is employed in our products, and we trust that the technicians will use the knowledge to best of their ability in supporting their customer. A distributor's customer and our customers may return products to us for repair or inspection. If a distributor's customer is unsatisfied with the performance of a distributor, we are interested in assisting both parties in reaching a satisfactory outcome. Naturally, we cannot guarantee that a good outcome would arise between those two parties. We might recommend working with a different distributor, and may ask for your feedback on various other companies.

We are pleased to offer sales and some technical information about our products and installation knowledge. However, our information is based on the details provided by you. If some pertinent information is missing, we would not be aware of that, and would make suggestions based on what we received. Those suggestions could potentially be poor suggestions due to a lack of adequate information that was not forwarded to us.