Limitation of Liability and Presumptions

We are not the surety for any other person. We believe that the distributors are good people. They are selling our products to their customers. In some cases, we may refer a potential customer to a distributor. Every relationship we have with our distributors is at arms length; we don’t control their actions, nor expect them to control our actions. We make recommendations for products and installation based on the knowledge provided to us. We trust that the distributors act properly for the needs of their customer. At no time are we taking any form of responsibility for the distributor or customer actions unless it is expressly declared by us in writing. We acknowledge that we live in a society of free people that have the ability to work with their free will and are responsible and liable for their actions. Any presumption that we would accept responsibility (and therefore liability) for a person’s actions is expressly denied by us. We build an excellent product and perform our due diligence in designing and manufacturing those products. We have declared a responsibility to warrant our products and have declared and documented that on our web-site. Any other assumption for liability beyond our warranty is a wrongful assumption. There might be jurisdictions that hold a company liable for more than the just warranty. This is a sign of the times where litigation is often used as an unjust enrichment for some people and a refusal to be personally responsible for their own due diligence during the purchase or use of a product. Many companies have sent technicians for training. Upon completion of training we would issue a certificate of completion. This means that the person has attended the training. This does not guarantee that they will perform perfectly in the field at some time in the future. We cannot possibly monitor all the activities of private persons. This is not possible and not our mandate. We endeavor to assist technicians to understand the technology that is employed in our products, and we trust that the technicians will use the knowledge to best of their ability in supporting their customer. A distributor's customer and our customers may return products to us for repair or inspection. If a distributor's customer is unsatisfied with the performance of a distributor, we are interested in assisting both parties in reaching a satisfactory outcome. Naturally, we cannot guarantee that a good outcome would arise between those two parties. We might recommend working with a different distributor, and may ask for your feedback on various other companies.

We are pleased to offer sales and some technical information about our products and installation knowledge. However, our information is based on the details provided by you. If some pertinent information is missing, we would not be aware of that, and would make suggestions based on what we received. Those suggestions could potentially be poor suggestions due to a lack of adequate information that was not forwarded to us.

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