Kobelt Return Policy
If you had a problem with the product, please refer to the warranty page.
Warranty items are not treated the same as a product returned for credit.
This page is for people that dont need the product anymore (e.g. changed their mind).
All claims for shipping shortages (i.e. "It wasn't in the box.") must be made within four days of delivery.
Discrepancies (e.g. shipped the wrong piece) are treated the same as shortages.
If you received the goods and realize that you don't need it, then it can be returned following the guidelines and conditions for sending it to us (see below).
Naturally, the product should not be painted, damaged, and in some cases been installed/used.
If we made it especially for you (custom-made), it cannot be returned since it will not be unuseable for anyone else.
If you didn't buy the product directly from Kobelt, you must contact the person you got it from and see what they are willing to do for you.
Return Policy Details
All products being returned for any reason must have prior approval and be marked with Returned Goods Authorization Number (RGA) issued by Kobelt Manufacturing.
Please contact our customer service department for a copy of our return goods procedure.
The RGA form is to be completed by the purchaser detailing the reason for the return with a copy of the invoice covering the original purchase from Kobelt (or an authorized distributor) and returned by fax to Kobelt.
Goods cannot be returned 12 months after the date of invoice.
A maximum of 10% of your annual purchases from Kobelt can be returned, providing the goods are undamaged, functional and have the new-look appearance.
All returns must be shipped frieght prepaid.
For international shipments, unpaid brokerage and customs clearance charge will be deducted from the credit.
Kobelt Manufacturing reserves the right to withhold credit for the goods until they have passed inspection.
All goods are subject to a 15% restocking charge to cover the costs of inspection and associated clerical work.
Any items not found in good order will be reconditioned, and the cost for this will be reflected in the reduction of credit for that returned item.
No credit will be allowed on items which are not regular stocking items, or were machined or manufactured to customers specifications.
Shipping Details
ALL documentation and packaging from international shipments must state the Country of Origin: Canada.
Failing to mark that on paperwork will cause unnecessary duties to be paid.
That loss will be reflected on the credit.
Other Conditions
Please refer to our detailed Warranty Policy,
and our Ordering Terms and Conditions.
These policies have been in effect for more than 20 years and are standard practice for many companies.
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